Frequently Asked Questions
Everything you need to know about your R+L Carriers Pride + Merchandise orders.
How long will it take to receive my merchandise?
Standard shipping typically takes 5-7 business days. Since we utilize the R+L Carriers network for logistics, you can track your package in real-time using the tracking link provided in your shipping confirmation email.
What is your return policy for apparel?
We accept returns on unworn, unwashed items with original tags attached within 30 days of delivery. Please note that custom-branded 'Pride' merchandise may be subject to a restocking fee unless the item is defective.
How do I know which size to order?
Each product page features a detailed size guide. Our fashion line is generally true to size, but we recommend measuring a favorite garment at home and comparing it to our charts for the perfect fit.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Can I change or cancel my order after it has been placed?
Orders are processed quickly to ensure timely delivery. You may cancel or modify your order within 1 hour of placement by contacting our customer support team. After that window, the standard return process applies.
Are these products officially licensed R+L Carriers gear?
Yes, all items in the Pride + Merchandise Store are officially licensed and designed with high-quality materials to reflect the professional standards of the R+L Carriers brand.